Returns Policy

AI Store
Registered Office: Glan Vyrnwy, Llanymynech, SY22 6EG
Registered Company: 12589832
Email: sales@accuracyinternationalstore.com 

Your legal rights

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our policy

In addition to your legal rights, we also allow you to return goods within 14 days if you change your mind. Please return the unused goods to us unused, in the original packaging, within 14 days and we will offer you a refund, exchange or a credit note.
If you’re unsure which size would fit, check out the sizing information. On the rare occasion the item sent has been mislabelled, then please let us know within 14 days after receiving your order. Include your order number and photos of the mislabelled item and we will send you a new one after the item is sent back. 

The Buyer must notify the Seller any loss or damage to the Goods within 14 days of delivery and the Goods shall be returned to the Seller at the express instruction of the Seller. If returned, the Goods must be unused, in their original packaging and carriage paid by the Buyer. The Seller shall not be liable for any loss or damage whatever due to failure by the Seller to deliver the Goods promptly or at all. 

The Buyer shall be deemed to have accepted the Goods 14 days after delivery to the Buyer. 

After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract. No goods delivered to the Buyer which are in accordance with the Conditions will be accepted for return without the prior written approval of the Seller in accordance with the Sellers returns authorisation procedure and on terms to be determined at the absolute discretion of the Seller. 

Goods returned without the prior written approval of the Seller may at the Seller’s absolute discretion , returned to the Buyer or stored at the Buyer’s cost without prejudice to any rights or remedies the Seller may have. All discrepancies, including damages and shortages, must be reported to the Seller within 48 hours on receipt of the order. If the Buyer has requested a refund, please be advised that returning funds usually take 7-10 business days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds), after return of the goods. 

Claims can be expedited by providing a digital image of the product or defect (along with a clear description of the problem) in an email to our customer support team. Email: sales@accuracyinternationalstore.com